Appendix C - Services
Are you offering library services and programs to your entire community? The first of two primary functions of a library is to offer library services and programs to each group within your community. Well-planned programs attract new audiences and encourage use of library materials. Reliable services provide information to users of all abilities.
- Assessing Service Quality: Satisfying the Expectations of Library Customers by Peter Hernon and Ellen Altman. Chicago: ALA, 2010.
Services to Businesses
- Small Business and the Public Library: Strategies for a Successful Partnership by Luise Weiss, Sophia Serlis-McPhillips and Elizabeth Malafi. Chicago: ALA, 2010.
Services to Children
Services to Senior Populations
Services to Non-English Populations
Services to Young Adults
- Multicultural Programs for Tweens and Teens by Linda Alexander and Nahyun Kwon. Chicago: YALSA/ALA, 2009.
- Teens and Libraries: Getting It Right by Virginia Walter and Elaine Meyers. Chicago: ALA, 2003.
- Young Adult Library Services Association - National Guidelines, Young Adult Programming
- Young Adult Library Services Association - Teen Services Evaluation Tool
- Risky Business: Taking and Managing Risks in Library Services for Teens by Linda Braun, Hillias Jack Martin, and Connie Urquhart. Chicago: ALA, 2011.
Services to Hearing Impaired, Speech Impaired, Blind and Disabled Populations
Services to Low Income Populations
- Public Library Services for the Poor by Leslie Edmonds Holt and Glen E. Holt. Chicago: ALA, 2010.
Evaluating Library Services & Programs
Useful statistics to maintain for your library
- Author/title and subject fill rates
- Browsing fill rates
- Circulation per capita
- Collection Sizes
- Community demographics
- Library Registrations
- Library Visits
- Reference transactions
- Reference transactions per capita
- Program Attendance
- Program Attendance per capita
- Turnover rates
- Visits per capita