Reconnecting Water Services

On March 28, 2020, the Governor issued an executive order requiring water departments to restore water to every occupied home without water in their service area. If this applies to you and you currently do not have water where you live, you should reach out to your local water department to request reconnection. There should not be a fee, or any payment required for water restoration. The order is effective for the duration of the COVID-19 emergency. It does not absolve residents from responsibility for reconnection fees, ongoing water bills and past-due bills.

If you experience issues or delays having your water reconnected, you should contact the Michigan Department of Environment, Great Lakes, and Energy (EGLE) at: 1-800-662-9278.

PRESS RELEASE:  Gov. Whitmer calls for water reconnections statewide

EXECUTIVE ORDER:  Restoring water service to occupied residences during the COVID-19 pandemic

EGLE has compiled a list of public water systems that reported reconnection information, as required under the order, in a spreadsheet that can be accessed here: Water Restoration Assistance Summary spreadsheet

Flushing Recommendations When Reconnecting Water Services

If you’re having your water service restored, you need to flush your home’s water pipes!  Moving fresh water through your pipes flushes bacteria and metals from your plumbing.  Watch this video to learn how to flush your home’s plumbing or download the printable instructions below

Watch the Video: How to Flush Your Home When Water Services are Restored