• Just taking a call can save lives

    Just taking a call can save lives.

    We can’t stop the spread of COVID-19 alone. We have to do it together. Social distancing is only part of the solutionThe virus that causes COVID-19 spreads easily between people. To break the chain of infectionwe’re calling anyone who has been exposed. The process is called contact tracing and it has been used to control diseases for decades. But you have to answer the phone for it to work. 

    If you get a call from 866-806-3447, MI COVID HELP or your local health department please answer. 


  • How does contact tracing work?

    How does contact tracing work? 

    It starts with people with confirmed or suspected infections. Public health staff reach out and ask about close contacts they’ve had during the time they may have been infectious. Contact tracers then call anyone who may have been exposed as quickly and sensitively as possible. 

    Click here to find out what happens after you’re tested.

    Contacts are given information and support to understand their risk and how to keep others safe. They’re asked to monitor themselves for illness and to seek help if they become ill. They may be asked to quarantine or isolate themselves.

    The calls are confidential. Contact tracers protect the privacy of patients and contacts. They don’t give the name of the patient, only that they may have been exposed to someone with the infection.  

    How Does Contact Tracing Work image


  • What can I expect if I get a call?

    What can I expect if I get a call? 

    If you have been exposed to coronavirus, you’ll be asked to stay safe at home and keep a social distance from others (at least 6 feet) for 14 days after your last exposureIf you have symptoms of infection, you’ll likely be asked to get tested. A contact tracer will check in during your self-quarantine 


  • How can I trust the caller?

    How can I trust the caller? 

    Check the number. The call will come from 866-806-3447, MI COVID HELP or your local health department. You may also receive a text from 25051 prior to the call.  

    • Health department tracers will never ask you for personal identification like your Social Security Number, driver’s license or credit card information.  
    • If a caller claims to be working for the health department and asks for personal identification or financial information, it is likely a scam. 


  • Who is considered a contact?

    Who is considered a contact? 

    Contact (also called close contact) is when a person is exposed to someone with COVID-19 less than 6 feet apart for as little as 15 minutes. This includes brief encounters totaling 15 minutes or more in a 24 hour period.